Our four service levels are built around different business realities. Discovery confirms which level fits the environment, the risk, the support load, and any regulatory obligations.
The tiers are not arbitrary good/better/best bundles. Essential is a low-friction managed baseline. Preferred is the normal fit for general business IT. Premier is for stronger voluntary security maturity. Strategic adds the governance and compliance work regulated environments require.
24/7 remote monitoring, LAN monitoring, ticketing, automated patching, asset tracking, business-hours remote support, core endpoint protection, backup monitoring when backup is purchased, and monthly patch reporting.
Adds secure remote access, stronger endpoint protection, human-risk intelligence, phishing simulations, security awareness training, dark-web/breach monitoring, quarterly device-health summaries, and security-posture reporting.
Adds 24/7 MDR, DNS filtering, mobile-device management, email security, identity and MFA work, password management, cloud productivity suite administration, policy management, extended-hours support, and executive risk reporting.
Adds WISP and IRS Publication 4557 work, FTC Safeguards advisory, HIPAA Security Risk Assessment support, annual compliance review, a data-security platform, custom reporting, and dedicated vCISO advisory.
This comparison reflects the current HarrisFCS service-definition sheet. Add-ons and project work are scoped separately where shown.
| Service / Feature | Essential | Preferred | Premier | Strategic |
|---|---|---|---|---|
| Endpoint hygiene | ||||
| 24/7 Remote Monitoring | ✓ | ✓ | ✓ | ✓ |
| 24/7 LAN Monitoring | ✓ | ✓ | ✓ | ✓ |
| Ticketing Portal Access | ✓ | ✓ | ✓ | ✓ |
| Automated Patch Management — OS & Software | ✓ | ✓ | ✓ | ✓ |
| IT Asset Tracking | ✓ | ✓ | ✓ | ✓ |
| Secure Remote Access | — | ✓ | ✓ | ✓ |
| Remote Support — Business Hours | ✓ | ✓ | ✓ | ✓ |
| Remote Support — Extended Hours | — | — | ✓ | ✓ |
| After-Hours Emergency Support | ADD | ADD | ADD | ADD |
| On-Site Visits | ADD | ADD | ADD | ADD* |
| Endpoint security | ||||
| Core Endpoint Protection | ✓ | — | — | — |
| Advanced Endpoint Protection | — | ✓ | — | — |
| 24/7 Managed Detection & Response (MDR) | — | — | ✓ | ✓ |
| DNS Filtering + Management | — | — | ✓ | ✓ |
| Mobile Device Management | — | — | ✓ | ✓ |
| Email Security + Spam Filtering | ADD | ADD | ✓ | ✓ |
| Human risk management | ||||
| Human Risk Intelligence | — | ✓ | ✓ | ✓ |
| Phishing Simulations | — | ✓ | ✓ | ✓ |
| Security Awareness Training | — | ✓ | ✓ | ✓ |
| Dark Web Monitoring + Breach Detection | — | ✓ | ✓ | ✓ |
| Identity + MFA Advisory & Configuration | — | — | ✓ | ✓ |
| Password Management | — | — | ✓ | ✓ |
| Cloud Productivity Suite Administration | — | — | ✓ | ✓ |
| Policy Management & Attestation | — | — | ✓ | ✓ |
| Backup & disaster recovery | ||||
| Workstation Backup Agent | ADD | ADD | ADD | ADD |
| Server Backup Agent | ADD | ADD | ADD | ADD |
| Cloud Storage — per TB | ADD | ADD | ADD | ADD |
| Backup Monitoring & Alerting, when backup is purchased | ✓ | ✓ | ✓ | ✓ |
| Annual Backup Restore Test, when backup is purchased | ✓ | ✓ | ✓ | ✓ |
| Reporting | ||||
| Monthly Patch Compliance Report | ✓ | ✓ | ✓ | ✓ |
| Quarterly Device Health Summary | — | ✓ | ✓ | ✓ |
| Security Posture Report | — | ✓ | ✓ | ✓ |
| Executive / vCISO Risk Report | — | — | ✓ | ✓ |
| Custom Ad-Hoc Reports | ADD | ADD | ADD | ✓ |
| Compliance & advisory | ||||
| IRS Publication 4557 / WISP Development | — | — | — | ✓ |
| HIPAA Security Risk Assessment Support | — | — | — | ✓ |
| FTC Safeguards Rule Advisory | — | — | — | ✓ |
| Annual Compliance Review | — | — | — | ✓ |
| Data Security Platform | — | — | — | ✓ |
| vCISO Additional Hours | ADD | ADD | ADD | Included |
| Dedicated vCISO Advisory | — | — | — | ✓ |
| Partnerships & referrals | ||||
| Cyber Insurance — Referral Partner | Referral | Referral | Referral | Referral |
| Warranty as a Service | ADD | ADD | ADD | ADD |
* Strategic includes four on-site visits per year; other on-site work is quoted as an add-on at HarrisFCS discretion. Certain licensing, backup, projects, and third-party services are quoted separately. Service definitions may be adjusted after discovery to fit the environment.
Not sure where you fit? That is what discovery is for. We recommend the service level after understanding the environment rather than forcing a buyer into a package based on a website quiz.
Start discovery →A server replacement, major migration, network redesign, infrastructure refresh, or other material change is scoped as a project rather than quietly buried inside monthly support.